Refund policy
How returns work here
AllHemp.com is a marketplace. Every item is made and shipped by the brand behind it, and each brand sets its own return window and conditions. That means return terms vary by product, and in an order containing items from more than one brand, different items may be covered by different terms.
Start every return with us
Email Shop@AllHemp.com with your order number and the item you want to return. We will confirm the return window and conditions that apply to that item, obtain a return authorization and the correct return address from the brand, and send you instructions.
Please do not ship anything back before contacting us. Items returned without an authorization cannot be tracked to your order and cannot be refunded.
Condition of returned items
Unless the brand's own terms are more generous, items must be unworn and unused, in their original packaging with any tags still attached, with proof of purchase.
Items that generally cannot be returned
- Perishable goods, including food, supplements and plant material
- Personal care and cosmetic products once opened
- Custom, made-to-order, cut-to-length and personalized items, including fabric cut by the yard
- Hazardous materials, flammable liquids and gases
- Gift cards
Some brands also exclude final-sale and clearance items. We will tell you before you ship anything back.
Damaged, faulty or incorrect items
Inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us straight away at Shop@AllHemp.com with photographs and your order number. We will evaluate it with the brand and make it right — this is not affected by any brand's standard return window.
Exchanges
Because items ship from different brands, the fastest route to a different size or color is usually to return the original item and place a new order once the return is authorized.
European Union: 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Items must be in the same condition you received them, unworn and unused, in their original packaging with tags, with proof of purchase. This right applies regardless of the individual brand's own return terms.
Refunds
We will notify you once the returned item has been received and inspected, and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we told you a refund was approved and you have not received it, contact us at Shop@AllHemp.com.
Return shipping costs
Who pays return shipping depends on the brand and the reason for the return. We will tell you which applies to your item before you send it back. Return shipping is always covered by us or the brand when an item arrives damaged, faulty or incorrect.
Questions
Email Shop@AllHemp.com or call +1.530.433.4367. AllHemp.com, Address upon Request